Last Updated: February 2026 Entity: Tire Wheel Auction LLC dba TireWheelX
1. Return Eligibility
To maintain the highest quality standards, Tire Wheel Auction LLC strictly enforces the following eligibility requirements:
Unmounted Condition Only: Returns are only accepted for tires and wheels that have not been mounted or balanced. Once a tire is mounted onto a wheel, or a wheel is mounted onto a vehicle, it is considered "Used" and is no longer eligible for return or refund.
Original Packaging: Products must be in their original packaging and free from any damage, grease, or road debris.
Timeframe: Return requests must be initiated within 14 days of the delivery date.
2. The Return Process
To protect our secure fulfillment centers, we do not accept walk-in returns or unscheduled deliveries.
1. Request an RMA: You must email support@tirewheelx.com to receive a Return Merchandise Authorization (RMA) number.
2. Instruction: Once approved, we will provide you with specific instructions on how the return will be handled.
3. Mandatory Driver Pickup Service: To ensure the safety and integrity of our inventory, all returns within our local service area must be facilitated by a Tire Wheel Auction LLC authorized contract driver.
Pickup Fee: A flat fee of $25 will be deducted from your final refund amount to cover the cost of the return logistics.
On-Site Inspection: Our driver will perform a visual inspection at the time of pickup. If the driver determines the tires have been mounted, used, or damaged, the pickup will be cancelled, and the return request will be denied.
Location: All items must be placed at the curbside or in an accessible driveway. Drivers are strictly prohibited from entering private residences.
4. Inspection and Refunds
Once the items are back in our possession and have passed inspection (verifying they are unmounted and undamaged), your refund will be processed.
Refunds are issued to the original payment method.
Please allow 5–7 business days for the credit to appear on your statement after the items have been inspected.
5. Non-Returnable Items
Special order items or custom-drilled wheels.
Items marked "Final Sale" or "Clearance."
Any tire or wheel that has been mounted, balanced, or driven upon.
6. Failed Pickup & No-Show Fees
When a return pickup is scheduled with our contract driver, the customer must ensure the items are accessible at the designated location (curbside or driveway) during the scheduled window.
Missed Pickup: If the driver arrives and the items are not available, or the customer is not present for a "Hand-to-Me" pickup, a $25.00 No-Show Fee will be charged.
Refused Condition Fee: If the driver arrives and determines the products are ineligible for return (e.g., tires have been mounted or are damaged), the pickup will be cancelled. The customer will still be responsible for a $10 Trip Fee to cover the driver’s logistics costs.
Rescheduling: Any missed pickups must be rescheduled through our support email. The No-Show Fee must be settled before a second pickup attempt is authorized.